Oracle Serves Up New Capabilities and Delivery Service Integrations to Make Restaurants More Efficient

Oracle today announced new capabilities in MICROS Simphony Cloud Point-of-Sale (POS) that help restaurants be more productive and expand selling channels. With direct integrations to third-party delivery services, such as DoorDash and Uber Eats, as well as built-in QR Codes for payments, restaurants can eliminate manual work while providing a better experience for staff and customers. Additionally, new APIs make it easier for brands to connect applications and data across their operations to find new efficiencies and simplify menu data management.

“We continue to deliver new functionality in Simphony that makes it easier for restaurants to curate menus for any channel, expand their customer reach and engagement, and improve service,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. “With Simphony as their core restaurant transaction platform, brands benefit from regular innovations and the ability to quickly ‘plug-in’ the functionality they need to operate smarter and more profitably.”

New Oracle Simphony features include:

• Delivery Connectors now includes direct integrations to popular online ordering and delivery platforms such as Uber Eats, Postmates, DoorDash, Deliveroo, Rappi, and Glovo. This eliminates the need to maintain menus in third party platforms or orders on separate devices by automatically sending them to the kitchen to help ensure accuracy and timely deliveries that improve customer satisfaction. The integrations also synchronize menu item details such as images, prices, allergens, and nutrients, removing the administrative burden of manually managing menu information across multiple channels.
• QR Pay, running on Oracle Payments Cloud Service, gives diners a quick and easy way to close out their bill directly from their mobile device. Once activated, the QR code provides guests the option to split a check and tip by a percentage of the bill or a fixed amount before paying with the latest NFC and contactless payment options, including debit/credit cards and Apple Pay, Google Pay, and Samsung Pay. For servers, this eliminates the need to manually close out tickets giving them more time to serve other diners and increase upsell opportunities.
• Content & Configuration Application Interface (API) enables restaurants to directly connect Simphony to a broad spectrum of Oracle and outside third-party business applications. For example, using the API a brand can connect its product lifecycle management system to Simphony to manage nutrients and allergens in various menu items in real-time. Customers can also automate the configuration of essential business parameters including tax groups and classes, currencies, revenue centers, and more by connecting Simphony to existing financial systems.
• New Oracle Cloud Marketplace integrations help restaurants create the ideal tech stack to quickly adapt to changing market dynamics and the needs of customers. Recent Oracle PartnerNetwork (OPN) member applications added to the marketplace range from AI voice assistants that can automate voice orders from guests, to automated digital ordering solutions that provide dynamic pricing on a restaurant’s digital menu to drive more sales. Learn more about how restaurants turn to plug-in APIs to reimagine their operations.