Oracle Hospitality OPERA Cloud enables Accor to standardize its property management system across 110 countries, improving operational performance and delivering great guest experiences
Oracle today announced that Accor, a world-leading hospitality group, is currently moving its global properties to Oracle OPERA Cloud PMS to streamline and enhance its hotel operations1. With a common, secure PMS platform, Accor can standardize information across individual properties or its entire portfolio to monitor performance, inform business decisions, and better tailor guest experiences no matter where they stay.
“Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests, and to optimize operations across our global footprint,” said Jean Noel Lau Keng Lun, chief distribution officer, Accor. “Oracle Hospitality OPERA Cloud has proven to be the optimal solution for consistent functionality across our diverse portfolio of brands worldwide. We particularly value Oracle’s collaborative spirit, which has transformed our engagement from that of a technology provider into a true strategic business partner.”
Accor has also selected Oracle OPERA Cloud Sales and Event Management as a preferred solution to maximize the ongoing expansion and support of its multi-billion-dollar meetings and events business. In addition to staff having a clear view into available venues, guests and third-party event coordinators will be able to use modern digital self-service tools to easily view and book event space, guestrooms, and catering services.
“Accor has been the epitome of hospitality excellence and innovation across segments for the past 50 years,” said Alex Alt, executive vice president and general manager, Oracle Consumer Industries. “They recently noted that the future of hospitality hinges on boldness, agility, and action. These concepts are at the heart of this partnership. With OPERA Cloud, Accor will be able to more quickly adapt to new opportunities, have the data to adjust where needed, and set the standard for both guest and staff experiences with a contemporary, API rich, and intuitive suite of Oracle solutions.”
