About the job

As a Rapid Response Director, you are a critical player for protecting YouTube from badness. You are responsible for delivering high quality policy enforcement support on the most sensitive escalations from external sources (news outlets, regulatory bodies, customers) and internal escalations (from cross-functional partners, executives). You lead our operations on policy enforcement and are comfortable delivering decisions and recommendations under timelines to executives. You will manage the San Bruno based team and work with other regional Rapid Response Directors to ensure an effective global operation. Additionally, this role is responsible for leading YouTube’s global Code of Conduct process which reviews creators causing undue harm to YouTube’s ecosystem. You also oversee the Market Responsibility Specialist function, the team who brings expert regional insights to help improve how YouTube enforces our policies.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 15 years of experience in internet services, process improvement, or customer support.
  • Experience leading teams and coaching team members. Experience working in a crisis response environment.
  • Ability to work non-standard working hours including weekends and holidays on rotation.

Preferred qualifications:

  • Experience leading a crisis response function.
  • Experience in content policy or anti-abuse operations.
  • Experience delivering excellent customer experience against core metrics, as well as process improvement.
  • Experience working in a fast-paced and constantly evolving environment. Calm under pressure.
  • Strong business judgment, strategic and analytical capabilities, including using data to drive strategy and business action.
  • Outstanding influencing and executive communication skills; ability to build strong relationships with cross-functional partners.

Responsibilities

  • Lead Market Responsibility and Rapid Response teams. Ensure operational processes, tools, and team cohesion across regions are working exceptionally well. Understand the organization’s tooling needs and effectively prioritize and communicate them to partner teams.
  • Lead, grow, and motivate the San Bruno Rapid Response team to handle complex customer, press, regulators, and executive escalations.
  • Lead the global Code of Conduct process to ensure cross-functional review of high profile creators who may have created harm to YouTube’s ecosystem and gain executive approval.
  • Manage the Americas Incident Commander function for high profile escalations that require cross-functional coordination across many teams. Play the role of Incident Commander, where needed.
  • Deliver operational performance across all escalation paths and team members, ensuring that escalations are triaged, tracked, investigated and resolved. Ensure team coverage plans during off hours (weekends).

Apply Now

101 comments

  70. Этот увлекательный информационный материал подарит вам массу новых знаний и ярких эмоций. Мы собрали для вас интересные факты и сведения, которые обогатят ваш опыт. Откройте для себя увлекательный мир информации и насладитесь процессом изучения!
    Ознакомиться с деталями – https://medalkoblog.ru/

    Reply
Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like

Shofer Limousine

Career in Shofer Driver Start a Successful Career as Shofer Driver If…

Contract Senior Analyst

Key Responsibilities Support contract management teams across projects and accounts; work with…

Finance Manager – 100% Remote

Required Qualifications: Bachelor’s Degree Accounting or Finance related field. Five years Finance…

Incident Manager

Description The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is…

𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐞𝐞 𝐚𝐧𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐫

𝐆𝐄𝐍𝐏𝐀𝐂𝐓 𝐈𝐒 𝐇𝐈𝐑𝐈𝐍𝐆 We are inviting applications at 𝐆𝐄𝐍𝐏𝐀𝐂𝐓 for the position of…

Enterprise Field Sales Representative

About the job As a member of the Google Cloud team, you…

Guideline Content Manager

Overview Now is the time to join us and make a difference.…

Software Engineer Apprenticeship

Software Engineer Apprenticeship, September 2022 Start Please complete your application before May…