The Applications Team is responsible for providing technical expertise in the support of Thermo Fisher Scientific’s Global sales efforts.
Primary responsibilities include the following:
- Performing high quality product demonstrations, including the development of new techniques and applications for Thermo Fisher Scientific partners and customers. Technical product expert assisting with all phases of the sales cycle.
- Cultivating positive customer relationships and acting as a high level customer interface for specific instrument/applications issues, acting as a technical expert, explaining complex technology details, giving in depth presentations, and assisting in technique development.
- Supporting and training customers after the sale has been made and the system is signed off. Assisting THERMOFISHER SCIENTIFIC Service Engineers on instrument sign offs and specific application techniques.
- Providing continuous feedback to the product groups on system performance, features, and problems while collaborating with marketing/development groups on future product developments.
This customer focused position is ideal for an experienced technologist wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
The successful candidate will possess the following combination of education and experience:
- Typically requires a university degree in a life science discipline.
- Doctoral degree is greatly preferred.
- Experience in a relevant commercial/research/production establishment with recent experience utilizing Transmission Electron Microscopy (TEM) technology in sample characterization.
- Knowledge of advanced technology and troubleshooting as well as operational optimization experience of analytical equipment for life science application such as structural biology or cell biology.
- Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are critical to the success of this position.
- Excellent customer interfacing and technical sales skills a must.
- Proven ability to interact with cross – functional and cross – cultural teams.
- Ability to travel both domestically as well as internationally and possession of a valid passport.
- Language: fluent English and Chinese a must (or at least the ability of learning Chinese within a short period)
