Location
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in program management.
- 5 years of program management/product management experience in the accessibility space.
- 5 years of experience managing direct reports.
Preferred qualifications:
- 5 years of experience working with and testing assistive technologies (e.g., braille displays, screen readers, magnification software, switch control devices, etc.).
- 5 years of experience leading and designing programs, products, or operations in the accessibility domain.
- 5 years of experience working in a customer-facing role (e.g., customer support, technical support, technical training, etc.).
- Ability to build relationships, work cross-functionally, and manage multiple projects simultaneously.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
In this role, you will ensure that Google employees will have access to support for assistive technology. You will design, lead, and oversee a support service dedicated to improving accessibility support journeys, troubleshooting assistive technology problems, and driving toward sustainable assistive technology solutions.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
- Define goals, strategy, and roadmap for a Google internal accessibility support program.
- Manage a team of support and accessibility analyst team members by overseeing daily work and long-term projects.
- Lead, oversee, and manage day-to-day operations of an internal accessibility support service for Google employees.
- Use data, insights, customer feedback to prioritize and facilitate work that will improve assistive technology support journeys, increase employee productivity, and enhance the overall accessibility ecosystem.
- Build and maintain relationships with stakeholder teams that are customers and partners of accessibility support.
