Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.
Responsibilities
- Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues
- Provide individual and team performance feedback and recommendations to managers
- Lead and model selling and customer experience standards
- Display knowledge of product, company policies and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
- Maintain policies and procedures
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
Qualifications
- Preferably an existing sales associate that aspires to a management role
- Ability to foster a customer-focused selling culture
- Demonstrated selling and operational results
- Available for varied weekly shifts including weekend, closing and peak shifts
- Ability to provide in the moment coaching to associates
Education
- High School Diploma or GED Certificate
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we’re proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
- On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it … daily, weekly or whenever a need arises.
- Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.
- 40% merchandise discount and free product that encourages you to come back to your senses!
- Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
- No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.
- Opportunity for paid time off and additional family benefits including paid maternity and parental leave.
