Remote Customer Service | $24/hr | Huge Growth Potential | Charlotte, NC
We’re looking for an outstanding customer service representative who wants to be a part of a great company that is actively working to make the world a better place! If you’re looking for an incredible career opportunity in a growing company, apply now!
Position: Customer Service – Remote
Starting Pay: $24 per hour
Hours/Schedule: Mon – Fri | 9a-5p
Summary of responsibilities:
- Responds promptly to customer inquiries by telephone, e-mail, or website.
- Provides prompt problem resolution and follows through within the committed timeframe.
- Tracks and follows through on orders/issues from order placement to shipping/invoicing.
- Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed.
- Utilize the CRM to record activities, run reports, consolidate data, and research product information. Works directly with manufacturers to ensure orders are fulfilled and shipped in a timely manner.
- Maintaining financial records, reporting, and recording a wide range of financial transactions
- Manage short and long-term projects while effectively prioritizing, communicating, resolving issues, and making decisions within the project scope following guidelines and gaining necessary approvals.
- Completes a broad variety of administrative support for the leadership team including managing and coordinating calendars, completing expense reports; arranging complex and detailed travel plans; and compiling documents.
- Strong PC proficiency and software experience in Microsoft Office365 tools and CRM
- May conduct research and formulate recommendations.
- Must exhibit initiative, and flexibility, while being able to handle multiple priorities with a focus on detail.
Must haves:
- Two (2) year degree from an accredited institution or equivalent work or military experience.
- 3-5 years of related customer service, administrative, and financial work experience.
- Excellent communication and prior track record of achieving increased accountability in positions.
- Strong project management skills with the ability to effectively prioritize, resolve issues and make decisions within guidelines.
