The National Field Access Specialist (FAS) provides coverage to open/vacant territories throughout the nation by providing expertise on coverage and common access and reimbursement challenges affecting AbbVie products. The National FAS responsibilities include educating on the access and reimbursement support tools available from AbbVie, advising HCPs on patient prescription status and program eligibility, and educating HCP offices on payer processes and procedures. In addition, to the above responsibilities, National FAS may collaborate with business partners from market access, marketing, training, AbbVie Access Support, BTS, and other cross-functional areas to increase communication and collaboration; consistently looking for ways to provide support and education to the broader field access team while fostering team culture and brand specific vision and values. Talent will be hired at a level commensurate with experience.
Responsibilities:
- Provide coverage for open territories virtually and/or face to face when required throughout the nation when needed to minimize support disruption to educate HCPs on patient support programs, including access and reimbursement support tools and services.
- Compliantly partner with market access and sales colleagues to educate on product-specific acquisition and access options and provide local expertise regarding national/regional payor policies to educate providers on payer issues, coding changes, and appropriate claims submission and prior authorization processes.
- Collaborate with business partners to increase communication and collaborate cross-functionally to meet business objectives.
- Report back payer trends related for approved products to Patient Services and Market Access account management teams.
- Remain current on key managed care, reimbursement, and policy activities.
- Demonstrate the ability to quickly build relationships and collaboration with internal/external key stakeholders, lead without authority, manage project/initiatives with minimal direction or supervision with attention to details.
- National FAS may take on additional responsibilities, projects, and initiatives to support the greater Field Access Specialist team and Senior Managers. These may include but not limited to:
- Support regional national training meetings/calls including managing schedule, content, and roll out.
- Stay up to date on changes affecting the organization and ensure consistent, effective communication between cross-functional colleagues and support implementation strategies based on analytics received from senior leadership team.
- Serve as a liaison as needed between Field Access Specialist and cross functional matrix team such as BTS, marketing, Market Access, and Training.
Qualifications
Required:
- 5 or more years of industry experience in access and reimbursement including Market Access, Payer Account Management, and/or Access and Reimbursement, and territory/account management.
- 2 or more years of Field Access Specialist experience with strong track record of high performance and peer leadership
- Extensive experience educating others on policy/payer processes, systems and requirement for coverage, coding and payment and other access related situations for specialty/retail medicines.
- Excellent communication (oral, written, and presentation) and interpersonal skills.
- Strong project management skills, attention to detail, analytical capability, execution, and follow-through
- Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services.
- Strong understanding and ability to communicate technical elements of coding and billing requirements at the National and Regional level across all settings of care including Medicare Parts A, B, C and D or Medicare and associated reimbursement dynamic.
- Strong understanding of drug acquisition and dispensing specialty biologics (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.) and/or retail space.
- Strong understanding of access and reimbursement support service centers and how to effectively interact in a compliant fashion.
- Be able to travel nationally when required.
- Bachelor’s degree
- Valid driver’s license
Salary: $117,500 – $223,500
