Develop and maintain dealer client relationships with key auto dealer personnel in order to meet or exceed contract volume, quality, and efficiency goals. Support dealer clients by uncovering and solving needs through Integrated Relationship Management (IRM).
Essential Duties and Responsibilities
1. Build and maintain strong dealer relationships by presenting the company’s value promise to all dealership personnel inclusive of Finance Directors, Sales managers, General Managers, Controllers, and Dealer Principals.
2. Exceed monthly and quarterly volume, quality, and efficiency objectives set by management.
3. Be well versed in DRS natural fit IRM partners and deliver Truist solutions to dealer clients as defined by annual objectives.
4. Responsible for making quality sales calls to existing dealer clients averaging a minimum of 100 face-to-face dealer visits per month.
5. Utilize salesforce.com to document dealer visits and provide documentation of specific dealer issues.
6. Act as a “Trusted Advisor” to dealer management by being aware of up-to-date industry trends by reading trade journals and publications and keeping up with local developments.
7. Be the first line of defense and protect the bank against industry risk such as reputational risk.
8. Maintain assigned Key Performance Indicators (KPI).
9. Comply with Truist policies with regard to expenses, corporate code of ethics, compliance, and corporate communication.
10. Conduct investigations when needed with regard to dealer issues, fraud accounts, straw purchases, and unperfected liens.
11. Other critical tasks and duties assigned.
12. The annual base salary for this position is $73,230 to $130,600.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree, or equivalent education and related training
2. 3 years of experience in industry-related territory relationship management
3. Excellent marketing and communication skills
4. Excellent problem-solving skills and analytical abilities
5. Excellent interpersonal skills to maintain strong relationships with dealers and teammates
6. Strong sales, negotiation, and persuasive skills
7. Ability to work independently during times of limited supervision and demonstrate ownership and accountability for their territory
8. Demonstrate proficiency in basic computer applications such as Microsoft Office software products
9. Ability to travel, occasionally overnight
10. Reliable and professional personal transportation to perform designated duties
Preferred Qualifications:
1. 5 years’ experience in the auto finance industry
2. Local knowledge and established relationships within the designated territory
3. Extensive training and development within the auto finance industry
Other Job Requirements / Working Conditions:
Sitting/Standing/Walking/Bending/Lifting
Sitting (if checked, indicate frequency)
Constantly (More than 50% of the time)
Standing (if checked, indicate frequency)
Frequently (25% – 50% of the time)
Walking (if checked, indicate frequency)
Frequently (25% – 50% of the time)
Bending (if checked, indicate frequency)
Occasionally (Less than 25% of the time)
Lifting (if checked, indicate pounds)
Up to 10 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 75%
