This role supports Senior Human Resource Business Partners (HRBPs) and business leaders within Global Customer Service and Operations to mobilize tailored, effective and forward-thinking people solutions in support of business priorities. This role will help lead an exciting change agenda and build the capabilities that MetLife’s talent needs today and for the future. HRBPs collaborate well across the HR Centers of Excellence (COEs) and are passionate about having a positive impact on the organization.
How You’ll Help Us Build a Confident Future (Key Responsibilities):
- Provide forward-thinking HR support and solutions to leaders and other key stakeholders.
- Use data and insights to understand trends, uncover issues and support decision-making.
- Design and execute plans to support leaders on organizational design, job or role design, workforce development and other initiatives that enable strategic goals.
- Partner across the function with all HR COE’s to achieve business and enterprise goals.
- Work with business leaders and managers to implement impactful talent development.
- Support large-scale programs and initiatives to prepare MetLife’s talent for the organization’s future.
- Support senior HRBP on strategic people planning.
- Participate in special projects as requested.
What You Need to Succeed (Required Qualifications):
- High levels of confidentiality and emotional intelligence
- Desire to challenge status quo and implement fresh, new ways of working
- A natural problem-solver, motivated by achieving goals and working through challenges
- Excellent written and verbal communication skills
Education, experience and Certifications
- Bachelor’s degree preferred
- 3+ years relevant experience
- Relevant HR Certification or Training
- Successful track record working collaboratively within matrix-organization and/or cross-functionally
- Thorough understanding of all aspects of HR Management and process
The salary range for applicants for this position is $89,600 to $119,500.
