The Desktop Integration Specialist provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio-conferencing end user support.
Key Responsibilities
• Diagnose and resolve complex hardware problems
• Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
• Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliency
• Perform complex data backup and data recovery
• Resolve difficult problems and issues that may occur during or after installation
• Install and test desktop applications including complex or custom installations
• Collect data from the database or tracking software. Create queries and design reports using the designated tools
• Enter ticket, request, or incident information into the approved database or tracking software
• Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner
• Understand, monitor, and identify misapplication of corporate governance guidelines as relates to hardware and software (e.g. move/add/change etc.)
Education
• 4 year Bachelors Degree (Preferred)
Experience
• 0-2 years experience (Preferred)
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Compensation
Compensation offered for this role is $21.15 – 31.43 per hour and is based on experience and qualifications.
