Customer Service Representative

Customer Service Representative responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.

Customer Service Representative Responsibilities:

• Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
• May initiate customer contact to proactively identify and address customer needs.
• Monitors the resolution process to ensure other departments follow through on requests.
• Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices).
• Support customers with all their administrative and technical questions.
• Build working relationships with commercial team partners to exceed customer expectations
• Analyze customer ordering patterns to anticipate customer needs
• Respond to customer inquiries and complaints in a timely manner
• Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, etc.)
• Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit and sales rep
• Quickly identify and own resolution of customer issues

Customer Service Representative Requirements:

• Minimum of a high school diploma required.
• Minimum of 1 year experience in SAP
• Ability to develop a good understanding and knowledge of the products & services offered.