We are now hiring ambitious, motivated Customer Service Professionals to work virtually (work from home). This role requires that qualified candidates must reside in one of the following states:
- East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington DC West Virginia
- Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin
- West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming
****Only applicants from locations above will be considered.****
Our story
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.
With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
The Customer Care Representative I (CCR I) work as part of a team that provides quality customer care by helping client employees, retirees, and others understand, enroll in, and use their HR plan(s) (ie, 401k, health insurance, pension, payroll) accurately and effectively. They act as a liaison for the customer and resolve questions and issues arising from inbound calls, chats and/or on-line secured requests from client employees, and written requests from client employees and/or HR contacts.
The CCR I role is a learning/developing role in the hierarchy of the CCR career path. CCR I’s will be provided with training in a domain area (pension, 401k, health, HR plans, etc.), how to use tools & resources, how to manage a customer interaction, and client specific training. Once a CCRI begins handling customer interactions (following training) they will be expected to develop their skillset and promote to the CCR II role. CCR I’s are expected to advance to CCR II in the first 15 months of their role.
- Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job.
- Processing transactions such as health enrollments, taxes and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
- Initiating outbound calls to update customers on pending cases or other topics.
- Leveraging your computer navigation skills to navigate a robust set of tools/systems – toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.
- Communicating with third parties to research and assist customers with updates or inquires.
Required Experience:
- At least 4 years of customer service experience, or a combination of education and experience:
- High School diploma and 4 years of customer service experience, OR
- Associate’s Degree and 2 years or customer service experience, OR
- Bachelor’s Degree
- A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Ability to receive and immediately apply constructive feedback
- Ability to multi-task using several Windows applications at once while assisting a customer on the phone
- Flexibility to work a specified shift and extended hours as necessary
- Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your internet has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Preferred Experience:
- Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/ or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .
As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.
Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation , gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $34,000.00/year (for full-time employees) and the estimated maximum base salary for this role of $39,000.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
