TEKsystems has an exciting new opportunity for a claims customer service representative for a national financial institution. Please apply if you are looking to get your foot in the door in the financial industry in a customer-facing position! Prior customer service experience required.
Description:
Will be part of the Call Center Loss Drafts Team. This is a high level call center position that is mainly dealing with homeowner claims. Calls can be as quick as 1 minute all the way up to 45 minutes and can involve difficult and upset customers.
Responsibilities:
– Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
– The calls will be pertaining to a new homeowners claim or an existing claim
– Answering questions such as: what is the status of my claim?
– Navigate between multiple systems to find the answer
– Research through the claim tool to be able to assist the customer and provide accurate information
– Handle escalated calls as needed
– Update case notes in the Claim system to ensure everything is documented and updated
– Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
– Outbound calls are also often necessary.
Training Schedule: 8:30am to 5pm M-F
Weeks 1-4 – Remote
Weeks 5-8 – On-site
Week 8+ – 2 days on-site 3 days remote
Shift after training: 10:30am to 7pm or 11:30am to 8pm based on client needs.
Additional Skills & Qualifications:
MUST HAVE:
– working cellphone with service
– at least 1 to 2 years of Call Center Experience (preferably in escalations, claims, or insurance)
– thick skin. Ability to handle difficult conversations. A lot of their callers are not very nice
– typing: at least 35 WPM
– good verbal and written communication skills
NICE TO HAVE:
– insurance or mortgage experience
-claims experience
Experience Level:
Entry Level
