Job ID: 2213228
Location: WASHINGTON, DC, United States
Date Posted: Sep 1, 2022
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Remote
JOB DESCRIPTION
Description
SAIC is searching for a Application Engineer to support the Office of Veteran’s Affairs remotely.
Responsibilities:
- Analyze, design, document and help implement operations support processes.
- Experience using and managing Azure systems using the Azure Portal and running Azure reports.
- Experience with SQL
- Work with maintaining SharePoint site for the team Provide support to identify and translate system requirements into application development design documentation
- Work with application owners, developers, business analysts and subject matter experts to understand and document the business logic and process flows to be able to provide sustainment for applications
- Assist in collection and documentation of information as input to standard operating procedures.
- Formulate process improvements resulting from support issues, with the aim of minimizing recurring support.
- Liaise with leads to coordinate process improvement project activities
- Perform gap analysis against Contract SLAs/KPIs
- Create and deliver training of all processes
- Perform value added analysis, collect and provide metrics
- Help create and distribute reports.
- Perform process analysis and recommend best practices.
- Perform User Acceptance Testing and production validation testing
- Identify opportunities to enhance processes
- Create process plans that contain project goals, milestones, and resources
Qualifications
Requirements:
- Bachelor’s degree in information systems/Technology, or other analytical or business discipline preferred.
- 5+ years’ experience working as a BA.
- Azure portal experience
- Experience with SQL
- Strong experience in healthcare
- Strong experience with MS Word, Excel, SharePoint, and Visio
- Some PowerBI experience
- Knowledge of help desk tools such as ServiceNow, CA Service Desk Manager (SDM), or other self-service ticketing tool.
- Knowledge of escalation hierarchy (Tier II, Tier III )
- Ability to create queries.
- Strong knowledge of business modeling terminology
- Strong knowledge of Business Process Modeling Notation (BPMN)
- Experience in business process designs and facilitation
- Strong verbal and written communications skills
- Strong problem solving and facilitation skills.
- Attention to detail and excellent customer service.
- Ability to work well in a team environment.
- Capable to work under pressure, handle multiple tasks simultaneously.
- Experience providing services to the federal government and/or the Dept. of Veterans’ Affairs is preferred
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
