Job Description
(Full Time, Remote)
The Bilingual Patient Relations Representative assists patients and clinics with inquiries. MUST be bilingual in Spanish/English.
Required:
Education: High school diploma or general education degree (GED)
Experience: 2 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.
About the Opportunity:
- Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
- Processes received mail within timely manner (2 Business Days)
- Processes and posts credit card payments daily in accordance with policy
- Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
- Establishes payment arrangements according to policy(s) as requested
- Closes Payment/Deposit batches daily/monthly as requested
- Logs calls in Ticketing System for both inbound and outbound calls
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – Collects and researches data; Uses intuition and experience to complement data
- Customer Service – Responds promptly to customer needs
- Interpersonal Skills – Maintains confidentiality of all patient information and company documents
- Oral Communication – Listens and gets clarification; Responds well to questions
- Written Communication – Able to read and interpret written information
- Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position
- Quality – Demonstrates accuracy and thoroughness
- Quantity – Meets productivity standards
- Adaptability – Adapts to changes in the work environment
- Attendance/Punctuality – Is consistently at work and on time
- This is a remote position.
