Job location: DHL Miami Hub, MIA
DHL has an immediate opening for a Systems Support Engineer. This role supports the applications, systems and users associated with DHL’s Automated Sort Facilities. You will be responsible for providing technical expertise with respect to leading-edge IT auto sort technologies and driving problem resolution with technically complex software& integration solution in a time critical environmentThe role also requires support of desktop, printers, phones, network hardware, scales in a warehouse environment.
Key Responsibilities:
- Application support for DHL global auto sort systems, includingSATS, Tier2, SCADA
- Escalation and problem recovery management with application vendors / ITS / RACC support
- Support monthly security patching and software updates
- Drive Problem resolution with vendors / ITS for open issues
- Technical Quality assurance and testing for solution within the scope of the domain.
- Develop documentation and processes associated with applications.
- Support site deployment activities when needed.
- Perform application testing / certification for changes impacting Auto sort system.
- Support the IT system deployment process as and when required
- Desktop Support of equipment and users within our hub / gateway and aviation operations
Skills & Qualifications:
- Total of 2 to 5 years work experience in IT.
- Desktop support experience
- Strong Troubleshooting and problem solving skills
- Ability to work independently in a time sensitive, fast paced, demandingenvironment
- At least2 years working experience in technologies relevant to the role
- Others: passion for technology; good communicator, team player, positive and can-do attitude
- Degree/Diploma in Computer Science or IT Technologies field
