Your responsibilities may include:
Completing diagnostics, repairs and rebuilds on engine products in a service workshop under limited supervision.
Applying documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools. Completing required documentation, such as work completed documents, time sheets, warranty claims, quality documents via handwritten forms or business system input screens.
Disassemble, clean and reassemble engines and /or engine components.
Performing preventative maintenance based on your diagnosis of our engines.
Bringing your knowledge to assist our lead technicians with diagnostics and development of repair plans for the engines in the workshop.
You will be expected to adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Skills/Knowledge/Abilities:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision.
Ideally you will come to us with knowledge of Cummins service tools including Insite and Quick Serve and assisting us in repairing fuel system components without supervision.
You will enjoy developing collaborative working relationships within your branch and across your region.
Your focus may include helping us to identify and communicate opportunities for work process improvements.
You will have a real passion for resolving common technical engine problems
Ability to develop and maintain productive customer relationships
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
Experience
Intermediate (2-5 years experience) with engine products
Cummins and E-verify
Skills
Ensures accountability – Holding self and others accountable to meet commitments.
Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Nimble learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Plans and aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
Service Documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation – Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application – Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application – Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance – Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Electrical Knowledge – Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Mechanical Knowledge – Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
Health and Safety Fundamentals – Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Minimal level of work shop experience required
Basic level knowledge of and/or experience with engine products
- The regular schedule for this position will be XXX to XXX Mon-Fri. This schedule is subject to change based on business needs.
- This position requires a technical/trade school degree from an accredited program or equivalent work experience.
- The level for this position will be based on the candidate’s qualifications and skill set. Qualifications for different technician levels:
- Technician Level I: Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope for technician at this location; primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.
- Technician Level II: Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.
- Technician Level III : Significant relevant technician experience; qualified to perform work on most or all of products in-scope for technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.
This position will require a completed DMV driving report but no Driver Qualification file. CANDIDATE MUST BE AT LEAST 18 YEARS OLD AND HAVE 2 YEARS DRIVING EXPERIENCE. This position will be part of the FTA pool.
- A current valid license is required for this role
- Must be 18 years old with 2 years driving experience
- This role requires a 5 year motor vehicle report, free from major violations
- This position is subject to Federal Transit Administration random and pre-employment drug testing requirements. This roll will be subject to on-going random drug and alcohol testing.
Job SERVICE
Primary Location United States-Iowa-Des Moines-US, IA, Des Moines, Cummins Central Power
Job Type Shop
Recruitment Job Type Technician
Job Posting Jun 7, 2024, 2:01:52 AM
Unposting Date Sep 5, 2024, 11:59:00 AM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240004V5
This position may require licensing for compliance with export controls or sanctions regulations.
