Field Service Engineer

This position reports to

Field Service Manager

Your role and responsibilities

General: Follows ABB policies and business ethics
Works in accordance with ABB procedures using applicable tools
Submits job paperwork in a timely fashion immediately following the applicable job assignment
Technical: Works independently to install, modify, test, repair or inspect company products and equipment including, but not limited to: liquid cooled variable frequency drives, both low and medium voltage and automation systems and programming
Performs or coordinates complex and diverse engineering activities associated with field projects
Interprets technical drawings and schematics and makes changes as necessary in the field to reflect work carried out on site
Increases product and technical knowledge through factory or third party training, technical manuals and conventional or nonconventional resources
Troubleshoot and repair equipment, applying personal knowledge and experience
Provides technical advice to customers onsite and remotely
Works closely with project managers to coordinate site activity. Assume the role of site manager on some projects
Provides leadership in the assembly and operation of lab and field service equipment
Records, compiles and reduces data for analysis and assists in the subsequent assessment and reporting
Leads assigned field services, responsible for planning, analysis and reporting of projects ranging in complexity from simple to advanced
Assumes the role of a mentor or an advisor to less experienced company personnel and customers
Ensures quality and safe operations in the field
Projects: Represent the company in conferences and meetings with customers
Prepares or provides input for technical documents such as specifications, quotations, procedures or technical reports
Reports opportunities and problems to management
Prepares timesheets, service reports, expense reports and other documents immediately following the work assignment
Sales: Promotes to customers ways to optimize their operations or make general improvements
Seeks other opportunities to promote customer satisfaction and foster harmonious business relations
Assists the business development unit with technical knowledge for generating quotations and proposals
Leadership And Personal Characteristics: Good sense of urgency to Customer needs / Good Customer relations
Displays integrity and professional attitude
Trustworthy and efficient
Good leadership and interpersonal skills
Possesses good communication skills
Decisive
Other: Advanced problem solving and troubleshooting skills
Organized
Punctual
Advanced time management skills
Professional

Qualifications for the role

Bachelor’s Degree in Electrical engineering or other Electrical technical field and 2 years experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage and automation systems and programming
Alternately a special combination of education and experience and/or demonstrated accomplishments
Familiarity with marine/offshore work environment and procedures
Candidates must already have a work authorization that would permit them to work for ABB in the US