Job Description
Essential Responsibilities:
• Provide interpretation of data and technical instructions
• Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment
• Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks
• Review reported malfunctions and assist with fault analysis
• Provide technical assistance and support to resolve maintenance problems
• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices
• Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability
• Understand the operation of business tools to assist the customer in areas such as spare parts ordering, issue resolution, provisioning, & other business processes
• Apply Lean Six Sigma analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis
• Demonstrate best methods of disassembling, repairing, and assembling engines and engine components
• Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks
• Clear and concise reporting of field events to GE Product Support Engineering (PSE)
• Proactive engagement with activities aimed towards reduced customer cost of ownership
• Applies business skills to drive customer satisfaction & product performance to enhance business growth Qualifications/Requirements:
• Bachelor’s Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)
• Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products
Eligibility Requirements:
• Ability and willingness to travel as required
• Ability and willingness to obtain and maintain a U.S. Government Secret Clearance
• Ability and willingness to relocate to domestic or international locations to support the needs of the business
• Ability and willingness to successfully complete all requirements for domestic and international customer assignments. Desired Characteristics:
• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware
• Able to work with and make formal presentations to all levels of maintenance, engineering, and management
• Project management experience
• Demonstrated ability to lead and influence GE customers and peers
• Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications
• Possess the ability to work independently, without technical guidance and to perform all required work tasks
• Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel
