DESCRIPTION
The Worldwide Amazon Stores Customer Service (ASCS) organization is looking for a Lead Executive Assistant who wants to work in an exciting, growing, and global organization. We are looking for someone to support two Directors on our ASCS team in Seattle, Washington.
The Amazon Stores Customer Service (ASCS) team is responsible for the Amazon Retail customer experience segment related to all marketplaces worldwide through a combination of automation, self-service and human support. Consumer CS handle a broad range of contact types ranging from non-order and order related type queries including, but not limited to, payment issues, delivery queries and Prime membership. Consumer CS operates within three regions in Americas (AM), Europe (EU), and Asia Pacific & Middle East (AP), and achieves service delivery through a network of contact centers (internal and external Brick and Mortar and virtual) within the Amazon network. While Consumer CS prioritizes elimination of the customer’s need to contact us, it is a global workforce which includes program, operational and tech support that are skilled, diverse and use practiced judgement to “make it right” with the customer when needed to restore their faith in Amazon.
This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.
Key job responsibilities
– Work in partnership with senior leaders, functional business partners, and other EAs to provide seamless support to the organization.
– Proactively manage executive calendars with attention to accuracy, detail and allocation of time to promote productivity and recognize the need to reprioritize as appropriate.
– Understand business priorities and identify process improvements to create efficiency and scale for the leadership team.
– Organize and manage meetings, offsites and team-based social events.
– Coordinate domestic and international travel in compliance with existing policies and procedures, ensuring effective use of time and resources.
– Support annual operational planning process, business planning and performance review cycles.
– Own and manage space planning for the organization.
About the team
Vision
Our vision is to be Earth’s most trusted customer service team. We continuously raise the bar to exceed customers’ ever-changing expectations.
Mission
Our mission is to be unrelenting customer advocates by eliminating defects and resolving issues before they happen. We empower employees to delight customers, learn, and grow their careers with Amazon.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of senior level leadership support, or 3+ years of Amazon experience
– High school or equivalent diploma
– Experience with Microsoft Office products and applications
– Experience with Executive Level Calendar Management
PREFERRED QUALIFICATIONS
– Experience leading process improvements
– Experience in a fast-paced, high-tech company
– Experience designing processes to maximize efficiency
– Superior attention to detail and ability to meet tight deadlines
