Customer Service Representative
Start Date: 12/5 (Pending clearance of compliance processes)
Pay Range: $21/hour – there is opportunity for overtime where you will make time and a half ($31.50/HR for OT)
Contract Length: 4 months Contract-to-Hire
Worksite Location: San Diego, CA 92131
Schedule:
Must be available Monday – Sunday 6am-9pm
Job Description:
- Customer service representative working in a call center environment
- Handling inbound calls and some follow up calls
- Answers calls and questions on prior authorization, general questions and some confidential information
- Great customer service with high level attention to detail. Entering information accurately
- Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity
- Utilize multiple systems and programs to track information and update communication with customers
Company Perks:
- Great culture and opportunity for growth
- Recognition program each quarter for top performers in multiple areas
- Customer service week, potlucks, celebrations throughout the year
- Ton of room for growth.
Company:
- This position is a customer service call center position with a Pharmacy Benefit Management company.
- 90% inbound calls and 10% outbound to follow up
If you or someone you know have any questions about the job posting, feel free to email acannizzaro@astoncarter.com
