As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. GM/HBC Manager works in the non-food and non-perishable department of the store. Is held accountable for the department’s results in providing superior service, increasing sales, improving profit, and containing cost. Trains, supervises, schedules, and assigns duties to GM/HBC Stock Clerk. Follows division guidelines for implementation of the merchandising program.
Main responsibilities:
- Customer Service: Provide service within company policy and resolve customer issues related to sales or products.
- Supervision: Train, schedule, and supervise GM/HBC stockers for optimal staffing.
- Inventory Management: Perform daily inventory, order necessary products, and maintain accurate inventory procedures.
- Merchandising: Change signs, tags, and prices as directed, and ensure shelves are faced to company standards.
- Stock Replacement: Replace stock in displays and on shelves, remove expired items daily, and handle product recalls.
- Compliance and Security: Adhere to federal, state, and local laws, maintain cleanliness, and secure high-value products.
- General Duties: Load stock onto 6-wheelers or use pallet jacks, move merchandise to display areas, and return excess stock to the backroom.
- Paperwork Management: Maintain all necessary paperwork in files and ensure backroom organization.
We are looking for candidates who possess the following:
- Soft Skills: Ability to interact professionally with customers, co-workers, and supervisors. Ability to multitask while working in a fast-paced environment. Ability to manage stress and time constraints. Ability to understand and follow instructions.
- Competencies: Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience. Ability to make quality decisions and work under minimal supervision. Knowledge of products, product pricing, and store layout.
- Knowledge: Aware of store promotions and advertisements. Knowledge of products, product pricing, and store layout.
- Abilities: Ability to read, write, and communicate in English. Ability to work independently when necessary. Ability to work varied shifts over a 24-hour operation. Must be 18 years old and able to operate bailer and electrical equipment.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
