Job purpose
The Associate IT Technician is primarily responsible for customer environment, executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.
Key responsibilities
- Service Delivery Responsibilities
- Helps to build and maintain good relationships with staff and IT infrastructure teams
- Ensures quality services are performed to the agreed SLA
- Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
- Understands Incident, Problem and Change Management principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Ensures that remote and on-site support issues are resolved to customers satisfaction
- Support the setup of processes around Service Management
- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Printer installation, configuration & support
- Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)
- Knowledge of technology skillset used in conference room and streaming technology
- Client & Asset Service Responsibilities
- General Computer Desktop & Laptop support
- Configure new and existing devices according to corporate standards for deployment
- Desktop Application installation and troubleshooting
- Maintain Licenses Management and version control
- Hardware Refresh Project involvement
- Maintains client security settings (e.g. admin rights, software installs, etc.)
- Service Desk Service
- Support staff by phone, email, chat, etc.
- Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
- 1st & 2nd Level Support and troubleshooting of issues
- Following ITIL principles in ticketing system and maintaining high SLA standards
What we’re looking for
- BA/BS in Information Technology related field
- 3+ years working in Information Technology
- Excellent Verbal Communication Skills
- Excellent Written Skills
- Ability to multi-task
- Strong customer focus and service delivery
- Process management
- Drive for results
- Listening and action oriented
- Comfortable presenting technical topics to technical and non-technical associates
- Problem solving with functional / technical skills
- Ability to engage and work with outside vendors or partners
- Self-motivated with strong work ethic
- Able to work independently, leading small to medium projects or participating in enterprise, or global projects
- Provides input to the development of key support processes or procedures
- Ability to understand local operations but also learn and understand the global enterprise
- Expertise and practice with a manufacturing environment
- Cisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory
What we believe
- Inclusion-We value diversity in people, ideas, and experiences.
- Integrity– We believe in transparency, authenticity, and depend on each other to deliver what we promise.
- Excellence– We contribute to our developments by seeking knowledge and sharing information.
- Responsibility– We care about our local communities and the global environment.
- Collaboration– We are one BorgWarner.
Safety
This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Visa Sponsorship
BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.
No Unauthorized Referrals from Recruiters & Vendors
Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
Salary Range:$60,400 – $83,050
