JOB SCOPE
- ComEd
- Work routinely involves internal and external issues that require superior resolution regarding customer satisfaction, electric service delivery and billing/credit issues. Contact requires tact, persuasiveness, and coordination capabilities to facilitate this work process.
- Daily activities are direct in nature with an emphasis on providing assigned customers a single point of contact termed “Total Account Management.” This requires the account manager to possess a comprehensive knowledge of company rates, riders, departmental roles and responsibilities, policies, work practices and safety to affectively align customer needs with company resources.
- Based on a Tiered Structure, an Associate Representative manages between 70 – 125 customer accounts. The following account distribution applies:
- – Tier 1 Customer Accounts � A range of 3 – 10 customers
- – Tier 2 Customer Accounts � A range of 20 – 35 customers
- – Tier 3 Customer Accounts � A range of 50 – 80 customers
- Exhibit leadership capabilities.
- – Demonstrate ability to actively participate on cross-functional teams, i.e., organizational projects and assignments
- – Demonstrate ability to support Account Representative as back up during absence from storm duty, vacations, etc.
- Ensure safe work performance.
- Additional individual job development and value added activities are expected.
- Budgetary management and impact is minimal
- PECO
- Activities are direct in nature and involve the coordination of customer activities, such as electric service delivery, installation, reliability of electric and gas service, billing and credit issues, load management initiatives and products related to delivery services to insure increased customer satisfaction.
- Work involves internal and external contacts that require superior resolution regarding customer satisfaction, service delivery and billing and credit issue resolution. Contact requires tact and persuasiveness to facilitate customer service.
- Overall budget impact is minimal. Impact on day-to-day operations focuses on service delivery and customer service satisfaction on a specific customer level.
- Ensure safe work performance.
Minimum Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree with 0-2 years’ experience, or in lieu of bachelor’s degree, must have minimum of 1-3 years of diverse business experience, either internally or externally.
- Emphasis should be in customer service and sales.
- General written and oral communication skills, technical and financial aptitude, proficient computer skills, strong relationship building, sales and negotiation experience, and customer service orientation.
- Receives regular feedback, guidance and direction.
- Job requires a valid driver’s license and use of personal vehicle.
- Ability to fulfill scheduled and unscheduled after-hours duty responsibilities.
Preferred Qualifications
PREFERRED QUALIFICATIONS
Bachelor’s Degree is strongly preferred, in the business or engineering field.
Benefits
- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors:USD $65,600.00/Yr. – USD $98,400.00/Yr.
- Annual Bonus for eligible positions: 7%
- 401(k) match and annual company contribution
- Medical, Dental and Vision Insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position)
- Long Term Incentive Plan for eligible positions
- Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
- Referral bonus program
- And much more
