As part of the Technical Adoption Manager team, you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware by Broadcom technology.
You will collaborate with the broader team as you perform the following:
- Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)
- Draw on your experiences with enterprise-level virtualization and ability to map VMware Cloud Foundation solutions to the customer’s unique business and technical requirements
- Use your tenured expertise with VMware Cloud Foundation component solutions (Infrastructure SDDC (vSphere, VCF), NSX Networking, Aria Operations, Aria Automation, Aria Operations for Networks, Aria Operations for Logs, HCX, etc… )
- Utilize a TAM playbook, delivery kits, and tools, which you will use to drive consumption and adoption
- Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
- Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
- Provide Solution Guidance & best practices review to identify performance optimization opportunities
- Optimize Operations to confirm activities are aligned with stated technology goals & priorities
- Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
- Present and communicate effectively and build relationships with CxO level personnel
- Collaborate with multi-functional Broadcom project teams which could consist of consultants, engineers, product management and support staff
- Join the Broadcom customer account teams as a critical member of the team acting as the customer advocate, collaborating on successful account strategies, and taking ownership of consumption and adoption success for our customer.
- Working closely with Partner resources to ensure success for your common customer needs and outcomes.
- You will use your organizational and planning skills to keep track of your customer’s plans, adjusting as needed and driving them to completion.
- You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.
What is the leadership like for this role? What is the structure and culture of the team like?
Leaders in the TAM organization are very supportive of their teams, driven to enable the success of their team members within their role as well as future career path. They focus on delivery excellence of TAM engagements, development and success of team members, and development/growth of the TAM business.
The TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of Broadcom and celebrate our role in the future of the company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who share best practices, experiences from the field, and support each other to ensure everyone is successful (customers, TAMs, and Broadcom). Everyone wants their colleagues to succeed and develop meaningful careers and networks within VMware and the industry.
Where is this role located?
Remote: This role is a home-based office position in or near Southern California or Phoenix, AZ. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year)
Experience/Education:
Bachelor’s degree preferred. Relevant year’s experience in lieu of a degree may be considered.
12+ years related experience required
***Legal authorization to work in the U.S. is required
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $103,000 – $182,000.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
