We are looking for an accomplished Design Programme Manager to join our growing UX team at Boots UK. As part of the Digital Transformation team, the UX function drives a strong culture of learning and promoting user-centred design culture that sits at the core of everything we do.
Part of this role will be to lead the programme of design activities in the UX team, working alongside UX leads, product designers, user researchers, product managers, SMEs and partners to help deliver a great user experience for customers and help deliver our long-term strategy.
About the role
- Be a leader for building trust with other teams ensure all UX activity is meeting the growing demands of our business functions
- Support the design and implementation of robust cross functional processes with other teams (including Product Teams and IT Teams)
- Act as the conduit between different design, engineering and business teams ensuring that design intake processes are being followed
- Lead planning, resourcing, process, communication and timeline management across projects, keeping aligned with UX Leadership
- Create and report on UX Programme Plans and communicate project status to various stakeholders.
- Work closely with UX leadership to ensure resourcing and budgets are aligned across difference teams
- Schedule design and UX research activity according to the various needs of their respective IT scrum teams
- Manage and maintain relevant UX kanban/sprint activity across all retail and healthcare programmes
- You will coordinate with other delivery manager peers (including other design teams, BAs, technical product managers and subject-matter experts) to ensure all UX activity falls within scope
- Support ongoing development of UX Operations and User Research Operations in the UX team working closely with Design Operations Manager and User Research Manager.
- Manage, track and report on Project Risk.
About you
- You will have experience in a digital team working in an agile software development environment
- Strong digital project delivery or programme background with some good knowledge of the user-centred design (UCD) process
- Experience of digital delivery, including some knowledge in the UX discovery process (beneficial)
- Understanding of Agile and lean methodologies (beneficial)
- Ability to develop strong relationships with stakeholders and peers
- Excellent communication and interpersonal skills
- Articulate your ideas well with the ability to tell stories, pitch and influence design rationale in a language appropriate for your audience
- Line management experience (beneficial)
Benefits
Benefits of being part of the Boots UX team:
- Be part of the high performing, talented and caring team, who are responsible for designing Boots future digital experience
- Opportunity to develop practitioner skill set through coaching and mentoring from fellow UX and UI practitioners with a variety of experience and backgrounds
- The mix of being in the retail sector, with an omnichannel presence and an established brand identity, offers diverse and stretching design projects
We have a great range of benefits* that go beyond salary and offer flexibility to suit you:
- Competitive holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Discretionary annual bonus scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
- Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
- Access to a range of learning and development resources and programmes
- Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops – Support Office only
*All rewards and benefits are subject to change and eligibility.
What’s next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.
If you have any questions about this vacancy, please contact Matthew.Nelligan@boots.co.uk
