Job Duties include:
- Provide world-class customer service for MineStar hardware and software.
- Build strong relationships with customers and dealers in your region.
- Provide rotational hotline coverage for MineStar Products.
- Restore site services, resolve issues, and escalate to advanced support when needed.
- Troubleshoot an entire ecosystem from simple sensors on machines to onboard control units, onboard displays, network diagnosis, application servers, and database issues.
Basic Qualifications:
- Technical Diploma or Certificates required
- Windows technical knowledge
- 2+ years of experience investigating, troubleshooting, and diagnosing application and technical problems
- Process-driven with an analytical mindset
- Customer support experience such as in a call center or helpdesk environment
Top Candidates may also have:
- Ability to learn complex software and hardware interactions
- Mining industry experience
- Moderate level of knowledge in information technologies
- Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals
- Mechanical or electrical engineering experience
Additional Information:
- The location for this position is Brisbane, QLD or Perth, WA.
- Domestic relocation assistance is not available.
- This position may require 10% travel and support work at open pit and underground mine sites.
- The global support team is responsible for 24/7/365 coverage, which will require weekend coverage on rotation.
- Sponsorship is not available.
- Hybrid working environment – 3 days in the office / 2 days working from home
Posting Dates:November 13, 2024 – November 27, 2024
