Job Title
Field Service Engineer (Remote/Travel: West Zone with Nationwide travel)
Job Description
The Field Service Engineer provides on-site, online and phone support within the zone and nationwide, as required, to resolve complex technical problems and product issues for both the Xper/Flex Cardio products and the Xcelera Cardiology PACS modality.
Your role:
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer’s business and competitive environment; generate service revenue.
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
- Able to travel extensively, (including international travel) at least 75%, and must possess a valid driver’s license and good driving record to travel to the customer site, zone office, or identified locations for meetings.
You’re the right fit if:
- You’ve acquired 1+ years of experience in the field or hospital-based service environment or 1+ years’ in electromechanical industries is required.
- Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
- You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
- You must be able to:
- Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
- Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
- Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
