This position requires daily onsite support in San Diego, CA. Selected candidate will support the current Leidos location and may assist with standing up other IT Service Bars in the future. Initially, the position will involve training, learning and performing Site Support duties within Leidos to prepare for support at the IT Service Bar in the new Gaithersburg building. The team member will be at the front line of corporate technology implementations, learning the new technologies, and providing guidance and training for the user base on many aspects of the IT experience.
Roles and Responsibilities:
- Daily interface with local personnel at an open desk location and perform general IT maintenance tasks, resolve desktop related issues immediately and determine how to handle/route the more complex IT issues to other support staff.
- Provide guidance to customers on hardware and software solutions/upgrades, including new product acquisitions.
- Conduct training on basic operations and may be called on to assist in further training materials designed to educate organization’s computer users about basic and specialized applications. It is imperative that the team member stay up on the latest in operations and updates that are/will be available.
- Support and improve the processes of loaner PC deployment.
- Interface with customers, Security/ CyberSecurity, asset management and other teams to successfully deploy and re-issue these devices.
Required Qualifications:
- Bachelor’s Degree in Information Systems or relevant field and 2+ years’ desktop support experience with a large, global enterprise. Additional years of relevant experience may be substituted for degree.
- Prior experience should include supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
- Strong experience working in support of desk side services with specific focus on supporting customers on a daily basis.
- Experience supporting Microsoft Desktop/Laptops, Apple laptops, and the various peripherals for these machines.
- 2 years’ experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting.
- Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
- Experience with McAfee (Full Disk Encryption, Antivirus) and SCCM for endpoint management and software delivery
- Ability to multi-task, manage time and follow through with assignments.
- US citizenship is required and able to obtain security clearance as needed.
Preferred Qualifications:
- Familiarity with ServiceNow.
- Familiar with ITIL and ITSM processes.
- At least one relevant industry certification to include MCSA, A+, Network+, Security+.
Pay Range:
Pay Range $55,250.00 – $99,875.00
