UKG WFM Pro Analyst

We are seeking a Technical Analyst experienced in UKG WFM Pro Implementation to join our dynamic team. You will be involved in System Configuration, Design and Testing of various features including Scheduling, Time & Attendance, Accruals, Leave of Absence and Data Hub.

Apply knowledge and skills to analyze, problem solve, configure, test, deploy, and support production applications of various size and complexity. Ensure security, compliance, and integrity of systems and data, and that assignments are delivered with the highest of quality and in accordance with standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

System Configuration knowledge of various UKG WFM Pro modules – Scheduling, Time & Attendance, Accruals, Leave of Absence
Implementation of UKG WFM Pro product to the enterprise
Stay updated with the latest UKG WFM Pro features, updates, and releases
Develop, test, and implement system upgrades and enhancements
Experience with Data View creation and updates
Ability to document existing processes, work under the supervision of technical lead for project and support deliverables
Exposure to Agile and Product Centric way of delivery
Work with different vendor partners, business and product teams, and other internal technology teams

– Perform many tasks independently and communicate with appropriate teams
– Partner with appropriate teams to deliver software solutions according to SDLC best practices
– Partner with appropriate teams to expedite issue resolution within defined SLAs
– Document the root cause of issues and implement improvements to prevent future recurrence
– Support and maintain applications utilizing required tools and technologies
– Provide support for applications during business hours and off-hours (24×7) as required
– Ensure change control, support ticketing, and bug tracking processes are executed following defined standards
– Establish priorities for application modifications in collaboration with key business stakeholders
– Develop functional, design, and programming specifications for application enhancements
– Complete estimates and work plans as appropriate for design, development, implementation and rollout tasks
– Test application bug fixes, enhancements, and new software releases
– Design, configure, code and unit test applications and utilities using SDLC best practices
– Ensure security, compliance, and integrity of systems and data
– Assist other personnel on assignments including mentoring or providing on-the-job training to other associates
– Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
– High School Diploma or GED
– Any prior experience with project planning with medium size or medium level complexity projects
– 5+ years of experience in system analysis, design or programming and the associated development methodologies
– Ability to interact well in a team environment
– Passing score on a selected entry test for new hires (test selected based on project requirements)

Bachelor’s degree in computer science or in a STEM major
Minimum 2 years of experience in UKG WFM Pro product configuration
Knowledge of UKG WFM Pro modules, configurations, and best practices
Exposure to Boomi, PCRs, APIs, and integrations of UKG WFM Pro
Familiarity with software development methodologies, Agile principles, and DevOps practices
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Outstanding communication and interpersonal skills

Desired
– Associate Degree IS related field, or comparable work experience in an Information Systems position or related business position
– Bachelor’s Degree IS related field, or comparable work experience in an Information Systems position or related business position
– 4+ years of experience in adjacent technologies