As a Service & Delivery Technician III, you will be supporting our backstage facilities and users. In this role, you will be primarily deploying/repairing laptops, cellular devices, printers and other backstage IT hardware. Backstage facilities that you will be supporting include our manufacturing plants, distribution centers, Pleasanton, CA corporate office and remote district offices. In addition, you would be supporting our retail labs, which include an array of retail hardware components.
As a Service & Delivery Technician III, you will visit our backstage facilities to address any open IT issues that need on-site assistance, as well as support these facilities and users from our Pleasanton, CA office.
Main responsibilities
- Support standard hardware platforms and systems installed throughout Safeway backstage facilities.
- Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
- Provide network and remote connectivity (hardware/software) support.
- Installation of new hardware and software.
- Provide customers with IT support; meet goals for service level agreements.
- Interface with all Corporate IT groups for on-site support and technology resolutions.
- Adhere to repair standards and service levels established.
The hourly range is $26.57 to $29 hourly. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.
A copy of the full job description can be made available to you.
What we are searching for
- High school graduate, AA/AS/BA/BS degree preferred, or 3+ year’s technical/training/hardware certifications preferred.
- Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
- 2+ years’ retail business experience preferred.
- 2+ years’ experience with retail store systems, technology systems and hardware preferred.
- 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
- 2+ years’ experience in desktop support.
- Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
- Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
- Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
- iOS and Android knowledge.
- Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
- Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
- Understanding of how hardware/software systems inter-relate.
- Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
- Must have a good, safe driving record. Must have a vehicle.
- Solid mechanical skills.
- Flexibility to work a variety of shifts – day, evening and overnight – in a 24/7 on-call support capacity. This role is primarily scheduled Monday through Friday during daytime hours; however, it does require you to be on-call for after-hours support, which includes weekends.
- Strong sense of urgency, business ethics, dependability and follow through.
What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
