Responsibilities
Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Where You’ll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.
Some of the areas we hire Claim Specialists for could include any of the following:
- Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
- Fire Property Stewardship: Handles property claims that are weather and non-weather related
Qualifications
Preferred:
- Bachelor’s degree in a related field is preferred or equivalent work experience
- Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
- Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
- Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
- Familiarity with state or local regulations and compliance requirements
- Proven ability to assess damages, estimate repair costs, and negotiate settlements
Competitive candidates also demonstrate the following:
- Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
- Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
- Detail-oriented with strong organizational and analytical skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability
- Resourcefulness
Additional Details:
- Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
- State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
