The Office Services Assistant is responsible for ensuring their assigned satellite office adheres to all applicable state, federal, and other regulatory guidelines. The Office assistant appropriately responds to external/internal audits and assists management with coordinating on-site inspections from regulatory bodies. The Office assistant will work within the scope of responsibilities as dictated below with guidance and support from our A/R & Collections and Compliance leadership teams.
Responsibilities
- Initiates calls to outside partners such as physicians or government payers.
- Assists patients requiring assistance with medical supplies/orders.
- Updates system records per Compliance department procedures.
- Places inventory replenishment orders and maintains local inventory.
- Prints packing slips and labels; accurately packs and ships inventory. Electronically sends tracking numbers to corporate headquarters.
- Sorts and forwards mail to corporate headquarters.
- Receives phone inquiries from clients.
- Hosts periodic site visits by clients.
- Communicates status updates to direct supervisor with appropriate urgency (minimum weekly).
- Monitors all office signage, licenses, and expiration dates.
- Maintains a good working relationship with building/property manager.
- Assists other departments with patient processing or other patient issues as needed.
- Adheres to all policies and procedures related to providing consistent, superior customer/patient care.
- Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
- Adapts quickly to frequent process changes and improvements.
- Is reliable, engaged, and provides feedback as to improve processes and policies.
- Attends all department, team, and company meetings as required.
Qualifications
- 0-2 years of experience, preferred
- High School Diploma, GED or equivalent work experience, preferred
- Medicare claims and/or audit experience desired
- Familiarity with a variety of auditing & appeals processes and procedures
- Familiarity with healthcare compliance issues, including HIPAA privacy rules & requirements
Anticipated hourly range: $15 per hour – $18.10 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 07/20/2025 *if interested in opportunity, please submit application as soon as possible.
