As a member of the Facilities Team, you will be responsible for servicing any and all needs of the touring artist as they arise in preparation for the performance and general maintenance of the venue. Developing your discretion and anticipating the needs of the guests will be crucial as you learn on the job.
- Maintain the working order of all facilities at the venue
- Set up and remove all tour requirements
- Moving and setting up chairs and tables, setting up a security perimeter, painting touchups, building repair, facilitating large lines of guests, filling in for ushers or security when needed, interacting with the other departments around the venue, interfacing with the guests and ensuring the best possible evening, and more
- Prep the exterior of the building for show days
- Assist in the clean up at the end of the event and returning the venue to its default state
WHAT THIS ROLE WILL DO
- Works directly with the Ops Manager and Facilities Supervisor to perform day of show duties, as well as, day to day operations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
WHAT THIS PERSON WILL BRING
Required:
- Working knowledge of high-volume operations and guest relations
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- High School Diploma required
Preferred:
- Experience in a live music environment
- Attention to detail and organizational skills
Physical Demands/Working Environment:
- Working environment is fast-paced, often loud and stressful
- Position requires extended periods of prolonged standing, working on your feet, and different weather conditions
- Must be able to lift or move up to 40 lbs using proper lifting techniques
